Local concierge service launches to connect non-smart phone users to Uber and Lyft

A new members-only concierge service has launched that connects non-smart phone users with the app-based services of Lyft and Uber.

The new service, called Arrive, allows members to book rides with Lyft and Uber over the phone with a representative as opposed to needing a smart phone to utilize the app.

According to co-founders Elizabeth Legg and Amy Stice, Arrive seeks to connect these users to safe, reliable transportation by serving as an intermediary between the rider and established ride services.

Legg and Stice had the idea for the company when looking for transportation solutions for Stice’s 92-year-old grandmother.

“I was looking for a way for my grandmother to get around that felt as easy as going out into her driveway and getting into her Camry,” says Stice. “Arrive was created to be that. My grandmother talks to a friendly person on the phone and a ride can pick her up from home in under ten minutes. Like a lot of her friends, she carries a flip-phone, so it’s simple for her to call us again to get picked up from her destination.”

To use the service, Arrive members pay a one-time sign-up fee of $30, and a $5 monthly membership fee. Each ride costs $3 over the cost billed by the ride service.

Arrive also maintains detailed records on each member, including their favorite destinations, so ordering a ride will always be easy and members never need to worry about looking up addresses in advance of requesting a trip.

The Arrive concierge line (866-ARRIVE-8) is now open from 9 a.m. to 6 p.m. Pacific time, seven days a week, and is currently staffed by Arrive’s co-founders.

Arrive is able to dispatch rides in any market served by Uber or Lyft, and to schedule rides in advance. Every dispatched ride is monitored by an Arrive concierge.

Click here to learn more about Arrive.

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