This isn't a rant about them as a bank, rather it's a bit of a rant about how the branch on 22nd does things. Just wondering if this happens to any of you who bank with Chase. This has happened the last three or four times in a row.
I walk in and note that there are two to three tellers at their windows. Often, only one of them is open and the others are either obviously doing some kind of work or just kinda hanging out chatting with one another. Usually, there are fewer than five customers in the teller line and everything seems to be running smoothly. I also see a six or eight other Chase employees stationed at the desks in the lobby area.
The desk-jockey nearest the little deposit slip station sidles up to me and says "Hello. What brings you in today?" which just seems creepy to me. I always answer "Just depositing a check, thanks." to which he replies "Come on over. I can take care of that for you."
I finish filling out my slip, while he waits, and then we take three steps over to his desk, where he brings up my account and verifies ID, signatures, paperwork. Meanwhile, there's a second desk-jockey sitting in a chair next to him. He asks me if I need a balance or anything else today. I decline and he says "Okay, that'll just be a moment." And then he hands my deposit to desk-jockey #2, who the walks it over to desk jockey #3, who walks it over to a teller who actually processes the deposit. Then desk-jockey #3 brings back my ID and receipt and hands it to desk jockey #2, who hands it to desk-jockey #1, who slides it across his desk to me.
Just a couple months ago I'd simply fill out my deposit slip and go see a teller. Now, it's like a seven-layer dip of banking. Maybe something has changed in the way they do things in the office, but since I only go in every other week on a Friday morning to deposit a paycheck, and the occasional birthday checks, etc., maybe I missed the memo. I used to use the branch closer to home, but this branch is right along my path to work each morning, so it's convenient. But it's really starting to creep me out and I feel like it's a huge waste of everyone's time.
I wonder, only half-jokingly, if this is my punishment for telling them we don't do direct deposit every single time I go in. I get that they want to provide this great service to give me access to my money a whole 9 hours earlier than I get it now, but it's not an option for me, so no thank you. Anyhow, is my experience common, or am I somehow being singled out by the Gods Of Chase?
