Back when the stories were running about the city’s plans to change yellow-page directory rules, someone published links to opt out of several different directory deliveries. I filled out the forms on all of them.
This past week, I noticed that Verizon’s SuperPages directory was being delievered (and piling up) in the neighborhood. I did not get one at my house, and instead they left a paper door hanger acknowledging that I had opted out of delivery, and providing a phone number to call if I wanted one after all. Acceptable, and compliant to my request.
But to top it off, today I got a phone call at my home from Verizon Superpages. The very polite representative wanted to to follow up to make sure that I had NOT received a directory as their records showed me having opted out. The message also said that if I didn’t, no need to call back or do anything. But if I DID get a directory delivered in error, to call a toll free number and they would send someone out to retrieve it!! I must say, that’s going above and beyond! Way to go Verizon.