Last week we wrote that the Ballard District Council was concerned about the number of street lights that are out or malfunctioning around Ballard. The President of the council, Jennifer Macuiba, received this response from Jorge Carrasco of Seattle City Light.
Good Afternoon, Ms Macuiba:
Thank you for your email informing us of malfunctioning street lights in the Ballard area. We share your concern for public safety in regards to proper lighting and as you know, we have multiple initiatives underway to become more proactive and less complaint-driven on this issue.
I would like to address a misconception: The fact that the Ballard area is not scheduled for our re-lamping efforts until 2011 does not change the priority we give to customer reports of street light outages in the area. I want to assure you that trouble tickets have been generated for each of the lights you have reported to us and our repair crews will address these lights within ten working days. We will contact you at the end of that time period to give you the status of the repair efforts. While many lights can be repaired quickly on the first visit, there are others that require additional efforts that may take more than ten days to coordinate, schedule and complete, but we will be able to give you the status at the end of the ten day period.
If you have any questions regarding our reporting and repair process, please feel free to contact our team lead for the street light improvement initiatives, Brad Coms at 206-684-3091.
Jorge