I had a package sent to me via UPS since December 5th 2008, it is now February 28th 2009 and after three month I have not received my package. The status now say exception WTF. Whe will I recieve my package? UPS says that I the reciever cannot place a tracer on the package.

My Gf sent me a package a good 2 weeks ago, still nothing, is it possible UPS is still backing up?

I sent her a package by FedEx 4 or 5 days earlier than her and it got there well over a week ago.

btw, I'm in Yakima Valley

NO MORE UPS EVER!

1/5 Let me start with saying that this is not to be blamed on the drivers or the weather. Granted the weather was a significant factor but not the cause. I paid to ship an item 2nd day air on 12/29 and the online ETA was 12/31. I waited all day to see the shipping date was rescheduled to Friday 1/2. Waited all day to see the ship date rescheduled for 1/5. In all cases the status showed "out for delivery". I called UPS and they said that even though the status shows out for delivery, the package is likely to still be sitting in Redmond due to the backlog. They promised to have someone call me by 10:00 No phone call. I called UPS back at 11:30 and they said they would have it escalated and they should call me back in an hour. I never got a return call.

I have received other packages from FedEx ground and USPS 1st Class that were ordered later than this package and they all got here. In this economy there are lots of quality people out of work. Maybe UPS should consider a little house cleaning and revision in policy.

To quote Red from That 70's show " How would they like to me to put my foot in their ass!"

Inexcusable, even deplorable. No more UPS for me. I hope they miss the 300 packages worth of business I have shipped with them in the last 4 years . FedEx will now get my business.

UPDATE! I just got off the phone with UPS for the third time today and requested that a trace be done on the package. The UPS rep informed me that this mess all started well before the snow delays and by New Years Day they STILL had TRAILERS of packages in Redmond that had not been unloaded and scanned. The package trace can take from 1-8 days and if the it can't be located the shipper would have to file a claim. My shipper is AT&T and let me tell you they have been zero help here either.
AT&T said I would have to wait until the 9th before they would take any action.

Any customer service oriented part of a business knows that when they screw up, accept responsibility, apologize and commit to making it right. Obviously this is something that UPS corporate does not care about. based on the actions of the support staff. As others have said I don't blame the drivers but management.

I told the UPS rep as a consumer and business person I can deal with information and communication but will not tolerate consistent failure at both. I will vote with my wallet with a different shipping company. This is not a time (given the state of the economy) that you want to start loosing customers.

FYI I wrote to KOMO4 Problem Solvers requesting that they do a follow up story on this fiasco. I recommend that everyone here do the same.

UPDATE tonight the status just switched from "Out for delivery" to "EXCEPTION" WTF?

To add insult to injury, I just went to the mailbox and AT&T just billed me for Jan 09 and I haven't even gotten my new iPhone yet!

UPDATE 1/6 8:00AM UPS just changed the status to out for delivery again. Funny how they found it in less than 6 hours after I requested a package trace?

UPDATE 1/6 6:35PM Hanging out all day again with no friken package! UPS continues it's inept ways. I called UPS only to be told that yes they found the package but put it back into the backlog to be shipped out despite the "out for delivery" status again. Wouldn't you expect a little special handling or communication? They commented that the Redmond Center is not taking phone calls and will not be returning phone calls or emails due to the severety of the situation. Tonight the ETA rolls over to 1/7 but they have proven how well I can count on that!

They keep on referring to the weather as the cause but I have gotten numerous packages via USPS and FedEx that were ordered 3/4 days ago with no delays. Don't blame the weather, the drivers, or customer service, BLAME MANAGEMENT! Be honest UPS as customers we deserve that! This practice of the status of "Out for delivery" while our parcels are sitting in Redmond is misleading and dishonest.

The only way to change big business who snub their noses at consumers is to vote with your wallets like I plan to do. Please join me in doing the same. Say NO to UPS or should I now call them OOPS!!!!!!!!!!

The new FEDEX SLOGAN *SHOULD* BE:

When it "ABSOLUTELY POSITIVELY HAS TO GET THERE" *NEXT YEAR*

My package (with medical equipment) was shipped Dec 12, 2008. It will definitely NOT arrive before Jan 6 2009(!)

Here are the details of my shipment:

6 days cross country
- 16 (will be greater than 19) days in Kent, WA

- Medical supplies critical to patient with acute decompensated heart failure

- No response to call (they did take my #)

- For 4 days, package listed as "On Truck for Delivery"

- Every day, at end of day, updated to "No Delivery Attempt"

- Failure to provide *ANY* even approximately accurate information on when package will arrive has made it impossible to know when/if an alternative source of the supplies needs to be sought

- Phone call to FedEx Customer Support, they took my phone number but never called back

- Phone call to Kent is greeted with (after about 10 rings) "Your Party is NOT ANSWERING" - (it is Saturday...but UPS is clearly working...)

- Roads have been clear to my neighborhood for 6 days now, UPS and USPS have been delivering all week (and UPS was just here on Saturday)

How can one get accurate information about their package???????

(Kent FedEx facility is managed by Mike Arvai, (Fax area code 425) 251 9142.

( FedEx Federal Express Seattle Washington Kent Complaint Delivery delay snow 2008 2009)

We are still waiting for a package that was to arrive by the 24th in Molalla, OR. It was in Hermiston, OR, for a couple of days, but has been in Tualatin, OR since the 27th. Each day it has been "in transit." My daughter checked and found out that the package is now coming through the U.S. Postal Service. Funny thing is that a catalog sent bulk rate from the this same company arrived on the 24th.

Got my package- thanks UPS, but until I see something that leads me to believe you will handle a little adversity better, I will not be using your service. As for Amy and others who use the words "whiners" or "crybabies", think about this: In 2006, UPS was on Fortune's "Most Admired Company" list. Maybe they earned that, but they have gone downhill ever since. You need to be able to look objectively at a company and recognize unacceptable service. They dropped the ball here clearly and they need to hear it.

“The price of excellence is discipline. The cost of mediocrity is disappointment.”

"amy // Dec 31, 2008 at 7:11 pm

crybabies. weather happens."

Yes Amy, we know weather happens. No reason to flame people trying to find out where their packages are though. I do not understand the mentality of those who flame. We just want to know when our packages will be delivered. Perhaps they were damaged. Will we get them before the sellers 30 day return policy expires?

The UPS website does not say what is going on. The tracking information is not accurate and confusing.

My packages currently say:

"THE RECEIVER REQUESTED A HOLD FOR A FUTURE DELIVERY DATE. UPS WILL ATTEMPT DELIVERY ON DATE REQUESTED
DELIVERY RESCHEDULED (RESOLUTION)"


I know I did not request a hold. Maybe Amy did...

amy: Finally!!! It snowed. It was bad. It kept snowing. It was real real cold. Ice. Hills. It snowed again. More Ice. This is not the flatlands. We have Hills. Hills that never see the sun. Why don't you all move to Disneyland where bad things aren't allowed to happen. Ha ha.

crybabies. weather happens.

While in college I worked seasonal for UPS and I don't remember there being any arm twisting required to get people to work OT...we were happy to collect the extra money as we wanted to make as much money as possible.
The issue here is lack of contingency planning on the part of UPS to meet their service commitment...at this point in time, it's inescapable that they've really failed.

Individual here...I haven't experienced the same issues as you. I am waiting on a package too, and can see from tracking right where it sits, in limbo. They can get it to me when they get it to me. Mine is not important. I hope they get yours to you first.

Since that package has been sitting Seattle, I received another UPS delivery sent after it. It's like the airport. If your flight gets cancelled due to weather, you sit and wait for the next available space on a flight. In the meantime, otheres who have booked tickets go on ahead of you. UPS will deliver the packages they can on-time, delivering the rest as they can.

As for people picking up extra shifts? C'mon, you can't (or shouldn't) make people work OT if they don't want to. They have families too, and celebrate Holidays.

Still no package for me as well- was "out for delivery on 12/22" hung up in Redmond facility and still sitting unprocessed. I called UPS again this morning and after talking with another supervisor she indicated the Redmond facility was hoping to be fully caught up by end of day Jan. 2nd (Friday). Let's hope.

Also- to the individual (Thomas) who considers some of us "whiners" let me say this: It is not the disaster but the company's response to disaster that frustrates me. No communication; no information; poor customer service. When I pay $50bucks + insurance fee for an important overnight package that is still sitting in an unprocessed trailor with zero updated tracking for the past 9 days and no communication I call this poor customer service. Poor emergency contingency planning - how about more trucks or working extra shifts, going the extra mile or at least issue a communication that tells people the plan. UPS's margins are too thin, the economy sucks- they can't incur additional costs... Someone needs to be held accountable.

I just called UPS to find out when my package would be delivered, the original date was 12/22. Due to weather conditions it has been sitting in Portland since the 12/24. I live in Beaverton, 20 minutes away and they tell me I will get it on 1/2. It takes a week and a half to get a package 20 minutes away???? They site "adverse weather conditions". The only adverse conditions since 12/24 is rain. Are you kidding me???? My point is now we have to spend additional money sending it to people who are no longer in town for the holidays. Well, you can bet it won't be brown doing the shipping for me!

Funny how they have delivered packages that were sent after mine already....something is messed up there.

What is a person called that whines about complainers? IMHO it is nice to find out what is going on with other peoples UPS deliveries since UPS does not list information on their website and the tracking information on the backed up deliveries is either erroneous or nonexistent. Nothing wrong with attempting to find out when your merchandise might be delivered...

I called UPS yesterday and asked when a package would get delivered (it was suppose to be on 12/23). They said everything will be out on the 2nd. I said why the 2nd? What about the 31st? The lady said "It's a holiday Maam". I am like wtf? what holiday is that. "New Years Eve Maam".

What?

It snowed, Seattle won't salt its roads or spend money on snowplows, and trucks couldn't get through. Then UPS got back-logged and that takes time to sort out. Plus now they have to deal with whiners.

C'mon people, what was the package you were desperately needing? If it wasn't your life saving medicine, then stuff it.

The thing that bothers me is the lack of information available on the UPS website. I understand the problems caused by the bad weather during the Holiday shipping rush. The lack of current accurate tracking information is a sign that their system is in serious need of being updated to handle things when problems occur. The lack of information as to what is happening is simply poor customer service. Come on how hard is it for UPS to post what is going on. It is not like this is the first time weather has caused delivery delays. Seems like UPS could inform their customers in a timely manner rather than relying on blogs and a few news reports here and there. I simply cannot believe that the silence from UPS is caused by anything other than internal policies. Wouldn’t it be best to simply be honest and above board? FedEx delivered packages to me, one was a couple days late, but UPS has not delivered any so far since the 17th.

My 80 yo stepmom in Dallas sent packages via UPS 2 day. We decided it was too risky to put her on a SW flight since there are stops between here and there, so at the last minute, she had to send them. Anyway, step sister on Bainbridge Island had her packages delivered before Xmas. Her road is steep and had a downed tree and the guy walked in from the highway. Mine are still not here. WTF? The packages came from the same UPS store in Dallas and presumably went to the same sorting facility here. Lame! And also lame is USPS. We had no mail for a week! We got a monster pile on the 27th.

I think we need to start communicating with UPS. I sent them an email through their "email customer service" link on their website.

KING 5 just ran a story about this very thing....Glen Farley was on the scene talking about the backup of UPS trucks and how UPS is trying to get everything delivered in the next day or two.

One thing is for sure, UPS is taking one on the chin and they deserve it!

If true...it's incredible pre-12/26 Overnight, 2 Day and 3 Day are just sitting to be worked in at a later time...one would think that it would be their absolute priority to get these packages delivered, has the weather event at this point voided all accountability. If we have it all wrong...UPS needs to start COMMUNICATING!!

I've heard this so many times, and while I can give them some slack because of the weather, this seems a bit much.

My husband was supposed to have something delivered the 20th, it has yet to arrive and unless it comes tonight we'll have to wait until Friday? Geeze.

UPS is delivering packages on time in Seattle/Redmond area for anything shipped after 12/26... Anything with a date prior to 12/26 is sitting in locked, unprocessed trailors and UPS is trying to catch up but rather than piss off new customers they are trying to "squeeze in" a few unprocessed trailors each day until they are caught up. They will deliver tomorrow but not 1/1 (thursday). If we don't get our packages by tomorrow it will likely be Friday or Monday. Terrible customer experience...

We had one package each from UPS and FedEx, both shipped out on the 16-17th, both expected to be delivered before Christmas, but both delayed due to the winter storms. The UPS package was stuck in Seattle for about 10 days, the FedEx package delayed in Portland for about 10 days. Both were delivered today.
We also had two other packages ordered after these, but we paid extra for two or three day shipping, and these arrived before Christmas. The two that were delayed were regular "ground" rates. No complaints here, just letting you know what our experience is. The next time I can predict the storm(s) of the decade, I'll be upgrading shipping on ALL my packages! :-)

Yeah, I have something that arrived at the UPS facility on the 24th. I saw that it was "rescheduled" for yesterday and I even called to confirm, but nothing showed up. Now the tracker says it's "recsheduled" for today. This is getting to be a bit much.

Well... I officially hate UPS now. I ordered a package on the FIFTEENTH of this month. I was told it would take four to six business days to arrive... BULL. It's been fifteen days! Meanwhile, everyone around me in my neighborhood has received packages they ordered AFTER me! This is getting ridiculous. I think my priority shipping charge should be REFUNDED.

Unfortunately for us Ballardites - packages get stolen around here, not knowing when they will be delivered because the status is always "out for delivery" certainly makes things interesting!

I have a package "out for delivery" today, that was actually ordered last Friday, 2nd day air. HOWEVER i know of others who still haven't received next day air packages that were sent last week!

I've received 1 of 2 packages sent UPS 2nd Day Air the 22nd...and they took down the scheduled delivery date completely now. I can appreciate the logistical challenges of their situation, but they have totally failed from a customer relations perspective. Something like this occurring over Xmas is bound to be emotional and they should be more attuned to that...even if it means a little hand holding. The accounts of service rep rudeness are just uncalled for...it's their JOB to receive complaints and help customers.
I have to commend USPS...they delivered throughout this whole ordeal!!

They have about 3 business days of backup in Redmond. You would think it would take about 3 days to catch up, but because they continue to get new packages each day they don't want to affect more people so they are continuing to process packages that come in on a daily basis on normal schedules while trying to "fit in" the unprocessed trailors from last week to catch up over several, I mean several days. In other words, packages that came in after our packages are getting processed on normal schedules while they"fit in" unprocessed packages from the affected days the best they can. I understand the philosophy of not wanting to affect more people, but the fact that I haven't received one phone call from UPS about a "next day air" package that is two weeks late is just poor customer service. Also- they were simply not prepared for a disaster- no contingency or emergency response planning- they were completely blindsided. A lesson learned...

Yeah, I've had stuff in Seattle since 12/20. I've really lost a lot of faith in UPS and FedEx this year. I can understand a day or two delay because of the snow, but this is crazy. What went wrong? Are they cuting down on delivery people to try and save money? I wonder if there is any way to get the shipping fee refunded? I ordered that gift on the 11th of december. There is a good chance it be more then 20 days to deliver a package. Time to break out the ponies!

I am waiting for a package that is stuck in Redmond and the tracking site has said "Out for Delivery" since 12/22. Each day it is rescheduled for the next day. I heard there were still somewhere between 10-15 unprocessed trailors but not sure how many they got through yesterday. With new years, it might not arrive until next week... 2 weeks late on "next day" air. I can understand a few days delay due to snow but 2 weeks... come on.

USPS came every day. my carrier post holed down our alley and through our neighborhood to deliver the mail and packages.

UPS wimped out. the fact that I saw a UPS truck driving around with chains last night in downtown Seattle pretty much sums it up--they are incompetent. We have a dozen packages still waiting for delivery.

My winter tires finally showed up at the tire shop right off the freeway yesterday after being delayed for a few days. Ridiculous for a commercial delivery on major streets.

I hope our xmas gifts come soon.

I am also waiting for a UPS package of Christmas gifts that I paid extra to ship quicker. The original eta was 12/24 and nothing has come. The tracker showed it was in Spokane and with all their snow it may take awhile. Yesterdayand today it shows out for delivery. Maybe they didn't finish the run last night.

I was very impressed that UPS was able to deliver my packages on time the day after Christmas. They have never let me down and I get a lot of deliveries. Kudos to UPS drivers!

steve: about using USPS over FedEx or UPS... my mail man's an ass.

All week last week we didn't get any mail. We watched our mail man drive right passed our mail box and not even try to deliver anything. (our guy drives up to the boxes on our street) Apparently he's too freaking lazy to walk a block or two!

One of the presants my husband got me showed up late via UPS... but it was kinda nice. Christmas wasn't over quite yet!

Come on guys give them a break.
Yeah it sucks that our packages are late but it's the city's fault for handling the weather situation so badly. Would you have been able to drive a huge truck down our side streets when the weather was at its worst? I didn't think so.
If you want to be pissed, be pissed at the city, not UPS/Fedex. If they are delivering packages at 8:40 PM, they are obviously working hard to remedy the situation, in my opinion.

My "expedited delivery" package (I paid for 2 day delivery) has been in Seattle since the 22nd (after ordering it on the 16th). Every day, the UPS site says it is rescheduled for delivery that day. Still no package. Very unhappy child (asks why Santa can deliver packages in the snow but UPS can't).

The 26th? That's nothing. I've had a package that's been in Seattle since the 19th! But, it's delayed due to "extreme weather and/or natural disaster." Grrrr.

Before that, no matter how many times I asked the driver would stack packages against the screen door, so I'd have to go out the back and around the house to get them. I'm done with UPS.

I also got an evening delivery from UPS tonight, around 8 pm. Two packages, and this after they'd already come to the house sometime during the day when I was at work to deliver a third. They're definitely trying to clear the backload.

However, I second the complaint about the tracking on their site. Until this morning, one of my packages was listed as arriving on the 24th (it didn't) and the others were listed as being in Oregon on the 24th with no further update until today.

Still, happy to get my packages!

My gift to my wife arrived in Portland's UPS facility on the 20th -- Here it is going on the 30th and still no delivery. What's worse, there's no status update and a call to the a representative results in a reply to the effect of 'we're sorry.. but we don't have a solution..'

I live in Poulsbo, UPS had my package in Bremerton since December 19th! Tracking shows out for delivery. The US Postal Service missed 1 day of delivery only during this time period. I called UPS - too bad they are not equipped to allow for pickups when they have delivery issues. Definitely will stick to the US Postal Service when available - NEVER thought I would say that!

FedEx is so far behind they're sending drivers out in rental vans. I saw two of them today.

.....sorry to repost but I thought I might mention that when I ran out and asked the UPS worker if I had another package in her truck she said "NO" and it wasn't in a nice way either. I'm sure there working lots of OT to catch up but shesshhhh.

UPDATE: UPS must have been on Myballard.com and heard me rant because my package showed up tonight at 8:40pm (no joke) right after I was complaining about it.

However, that being said only one of two packages sent from the same company came and they both were sent on the same day and both are sitting here in Seattle. uggggg I guess one out of two ain't to bad.

What can Brown do for me? How about deliver my package on time.

I second the boos for FedEx. They totally let me down this Christmas.

Okay, I see the connection w/ West Seattle in the story now...

my bnb shipment made it a day after expected. it was to be delivered on the 24th but got it on the 26th. hum...

I don't know if anyone else noticed this, but before the snow UPS was delivering to (at least some of) Ballard by bike. There was a UPS trailer being kept at 28th Ave NW and 73rd that a deliveryperson on a bike w/ covered trailer was using as a depot...rain or shine. I was very impressed with UPS. Perhaps a trial project?
But I would imagine that the arrival of snow made it impossible to continue and they likely had no trucks left to assign to the area.
Anyone know if the Ballard delivery problem is actually something city-wide, or just something we have been affected by?

We made a correction: they're closed Wednesday and Thursday, not Friday.

Wow, no UPS on Friday either? Huh, I never knew that January 2nd was a holiday....

My workplace was supposed to have their paychecks delivered last Wednesday in Tukwila (we are a few miles from the UPS warehouse there.) We finally received them today. I was supposed to have a packaged delivered on the 19th and it only showed up on the 24th after being lost for two days. What can brown do for you? Not a whole lot.

FedEx has had my wife's Christmas present at their Seattle facility for 10 days! Our UPS packages arrived quite some time ago. Booooooooo FedEx!